Frequently Asked Questions

For standard products, you can order through the website. For custom furniture, send us an enquiry with the rough size, timber or finish preferences, timing and anything the piece needs to work around. If you have room photos, email them to hello@innatefurniture.co.nz — the Shopify form cannot attach images.

We’ll help narrow the practical decisions and provide a quote or next step. Current custom dining table lead time is 6 weeks.

Send whatever you already know: rough dimensions, how many people you want to seat, any timber or colour you like, and your ideal timing. If you have photos of the room, email them to hello@innatefurniture.co.nz — the Shopify form cannot attach images. If there are practical constraints, such as chairs, bench seats, tight access, flooring or daily family use, include those too.

You do not need a complete specification before getting in touch. We can help narrow the size, shape, base, timber and finish.

We start by understanding the room, the use and the decisions you’re unsure about. From there we can help narrow the size, shape, timber, finish and base style, then provide a clear next step or quote.

If colour or timber choice is important, we may suggest ordering samples first. If you’re in Christchurch, an appointment can include both the showroom and workshop so you can see the furniture and how it is made.

Yes. Most of our work can be adjusted around size, timber, finish, base style and how the piece will be used. Custom does not mean you need to design it from scratch. Often the best starting point is rough dimensions and a sense of how many people need to sit or work at the table. If you have a room photo, email it to hello@innatefurniture.co.nz.

Yes. We can talk through timber and finish options for your room and how the piece will be used. If colour matters, timber samples are the safest way to compare options in your own light, beside your flooring, kitchen, wall colour or existing furniture.

Yes. Custom sizing is one of the main reasons people come to us. A good table size depends on the room, chair clearance, seating numbers and how the table will be used day to day.

If you’re unsure, send us the rough room dimensions. If you have a photo, email it to hello@innatefurniture.co.nz. We can help work through a practical size before quoting.

It depends on the room, seating and how the table will be used. Rectangular tables usually suit longer rooms and larger seating numbers. Round tables can work well for conversation and smaller spaces. Oval tables can soften a room while still giving useful length.

If you’re unsure, send us the room dimensions. If you have a photo of the space, email it to hello@innatefurniture.co.nz. We can help you compare shape, seating and base options before you commit.

We use an Osmo natural hardwax oil finish. It gives the timber a natural feel while keeping the surface practical for everyday use.

Colour and finish can look different depending on light, flooring and surrounding materials, so timber samples are the best way to compare options in your own room. If you’re unsure and have a photo of the space, email it to hello@innatefurniture.co.nz and we’ll help narrow it down.

Yes. Timber samples are $10 each including courier and usually ship within 1 working day.

Samples are useful because timber varies naturally from board to board, and screens do not show colour, grain or finish reliably. Compare samples in your own room, beside your flooring, kitchen, wall colour or existing furniture.

Order timber samples here.

Yes! If you have a concept, sketch, or reference image, we can collaborate to create a custom piece tailored to your vision.

Customisation often involves additional design and labor, so pricing varies depending on complexity. We'll provide a quote once we review your request.

Pricing depends on the size, timber, base, finish, complexity and whether the piece is for home or commercial use. Standard products show pricing on the website. For custom work, we quote once we understand what you need.

If you have a budget range, it is helpful to share it early. We can often explain the trade-offs between size, timber, base and finish before you commit.

We offer a 50% deposit option. The balance is due before delivery or pickup.

We accept credit cards, bank transfers, and PayPal.

Yes, all prices on our website include GST.

Yes. Trade and bulk pricing is available for suitable projects, including interior designers, builders, hospitality, office and boardroom work. Contact us with the project details and quantities so we can advise properly.

Yes. We make tables and timber furniture for homes, hospitality, offices and boardrooms. Commercial pieces need to be considered around use, size, base stability, cleaning, finish and long-term durability.

For trade or bulk projects, pricing is available on request.

We deliver New Zealand-wide. Shipping depends on the size of the piece and the delivery location. For custom or large items, we can confirm the delivery approach as part of the quote.

Shipping costs depend on item size, destination and access. For smaller website orders this may be shown at checkout. For larger or custom pieces, we confirm the freight approach and cost as part of the quote or before the order is completed.

Custom dining table lead time is currently 6 weeks. Delivery timing depends on your location and the size of the piece. We’ll confirm the delivery plan before your order is completed.

Yes. Pickup can be arranged from our Christchurch workshop/showroom address. For larger pieces, we’ll confirm the safest pickup or delivery option before collection.

Our standard delivery is New Zealand-wide. If you are outside New Zealand, contact us before ordering so we can advise whether there is a practical option for the specific piece.

Large items are shipped via freight and delivered to your door.

Some of our furniture arrives fully assembled, but larger pieces may require minimal assembly. We can arrange assembly on your behalf on request.

Custom dining table lead time is currently 6 weeks. If timing is important, let us know when you enquire so we can confirm what is realistic before you commit.

Sometimes. If you need a table sooner, tell us your ideal date when you enquire. We’ll let you know what is possible based on the current workshop schedule, timber, size and delivery requirements.

We’ll confirm the important steps with you: quote, deposit, production timing, and delivery or pickup. If you have a particular deadline or need more regular updates, let us know when you order.

For everyday care, wipe with a damp cloth and avoid harsh chemicals. Our tables are finished with Osmo natural hardwax oil finish, which keeps the timber feeling natural and can be maintained over time.

Use coasters or placemats for heat, strong colour and heavy use. If the surface gets marked over the years, ask us about maintenance or repair rather than assuming the table is ruined.

Timber is a natural material, so small seasonal movement can happen as humidity changes. Good timber selection, construction and finish help manage that movement, but real timber will never behave like plastic or laminate.

If you notice anything you’re unsure about, contact us. We would rather help early than leave you guessing.

Yes. Timber changes colour over time as it is exposed to light and daily use. That natural ageing is part of why people choose real timber. Samples help with the starting point, but every board will still have its own variation.