Frequently Asked Questions
We're here to answer any questions you have. If you can't find the answer to what you are looking for, please get in touch.
General Information
Who is Innate Furniture?
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Who is Innate Furniture?
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Innate Furniture is a New Zealand-based furniture company specializing in high-quality, handcrafted wooden furniture. We focus on sustainability, using locally sourced materials and ethical production practices to create timeless pieces built to last.
Where is your furniture made?
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Where is your furniture made?
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All of our furniture is designed and crafted in Christchurch New Zealand, using locally sourced materials whenever possible. Our manufacturing process emphasises craftsmanship, sustainability, and supporting local suppliers.
What materials do you use?
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What materials do you use?
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We primarily use New Zealand-grown hardwoods such as beech, totara, and salvaged rimu. We also incorporate Italian porcelain, New Zealand steel, and natural finishes like plant-based oils and lanolin for long-lasting durability.
Is your furniture handmade?
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Is your furniture handmade?
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Yes! Every piece is handcrafted by skilled artisans. While we use precision machinery for efficiency, our process involves hands-on techniques, ensuring quality and uniqueness in every product.
Do you offer sustainable or eco-friendly options?
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Do you offer sustainable or eco-friendly options?
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Sustainability is at the core of everything we do. We prioritise locally sourced, eco-friendly finishes, and minimal-waste production methods. We also work with partners dedicated to sustainable forestry and recycling.
What sets your furniture apart from mass-produced alternatives?
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What sets your furniture apart from mass-produced alternatives?
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Our furniture is built to wear in, not out—meaning it ages gracefully, much like an old church floor. We focus on durability, sustainability, and timeless design rather than disposable, fast-furniture trends.
Ordering & Customization
How do I place an order?
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How do I place an order?
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You can order directly through our website or contact us for custom projects. Simply select your product, customise options (if available), and proceed to checkout.
Can I customise my furniture?
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Can I customise my furniture?
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Yes! We offer customisation options for size, finish, and materials. If you have a specific request, get in touch—we love bringing unique ideas to life.
Do you offer different wood types or finishes?
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Do you offer different wood types or finishes?
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Yes, we offer a selection of New Zealand-grown hardwoods and several natural finishes, including oil-based and protective coatings. Reach out to discuss the best option for your space.
Can I request a custom size?
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Can I request a custom size?
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Absolutely! Most of our designs can be made to your specific dimensions. Contact us with your requirements, and we'll provide a quote.
How do I know which finish is best for my space?
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How do I know which finish is best for my space?
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Each finish has different characteristics. Natural oil finishes enhance the wood’s texture and allow it to develop a patina over time, while lacquered finishes offer more resistance to spills and wear. Get in touch for guidance!
Can I see wood samples before ordering?
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Can I see wood samples before ordering?
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Yes! We can send small samples so you can see and feel the wood before making a decision.
Can I provide my own design for a custom piece?
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Can I provide my own design for a custom piece?
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Yes! If you have a concept, sketch, or reference image, we can collaborate to create a custom piece tailored to your vision.
Do you charge extra for custom furniture?
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Do you charge extra for custom furniture?
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Customisation often involves additional design and labor, so pricing varies depending on complexity. We'll provide a quote once we review your request.
Pricing & Payment
How much does your furniture cost?
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How much does your furniture cost?
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Pricing varies based on the material, size, and customisation. You can find pricing on our product pages or request a quote for custom designs.
Do you offer financing or payment plans?
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Do you offer financing or payment plans?
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Afterpay is available for all orders. For orders over $5000, we offer a 50% deposit option.
What payment methods do you accept?
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What payment methods do you accept?
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We accept credit cards, bank transfers, and PayPal.
Do prices include GST?
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Do prices include GST?
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Yes, all prices on our website include GST.
Can I get a trade or bulk discount?
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Can I get a trade or bulk discount?
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Yes! We offer trade pricing for interior designers, builders, and bulk orders. Contact us for more details.
Shipping & Delivery
Where do you ship to?
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Where do you ship to?
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We ship New Zealand-wide and can arrange international shipping on request.
What are your shipping costs?
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What are your shipping costs?
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Shipping costs depend on the item size and location. Shipping is calculated at checkout, or you can contact us for a shipping quote.
How long does shipping take?
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How long does shipping take?
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Orders typically take 6-8 weeks to manufacture and 5 to ship, depending on your location.
Can I pick up my order instead of having it shipped?
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Can I pick up my order instead of having it shipped?
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Yes! You can pick up your order from our workshop in Christchurch.
Do you offer international shipping?
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Do you offer international shipping?
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Yes, we can ship internationally. Contact us for a custom quote.
How do you handle shipping large items?
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How do you handle shipping large items?
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Large items are shipped via freight and delivered to your door.
Will my furniture arrive fully assembled?
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Will my furniture arrive fully assembled?
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Some of our furniture arrives fully assembled, but larger pieces may require minimal assembly. We can arrange assembly on your behalf on request.
Production & Lead TImes
How long does it take to make my furniture?
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How long does it take to make my furniture?
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Our standard turnaround time for furniture is 6-8 weeks. For chopping blocks and bean bags, this is around 4 weeks. The turnaround changes through the seasons and how busy we are, so to be sure - check with us before placing your order. We can often supply much faster on request, and sometimes there are delays.
Can I request fast-track production?
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Can I request fast-track production?
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Yes, having your order fast-tracked may be possible depending on our current workload. Contact us to discuss your timeline.
How will I be updated on my order’s progress?
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How will I be updated on my order’s progress?
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We provide order updates via email on request and will notify you when your piece is ready for shipping or pickup.
Care & Maintenance
How do I care for my wooden furniture?
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How do I care for my wooden furniture?
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Wipe surfaces with a damp cloth and avoid harsh chemicals.
Will my furniture develop cracks or movement over time?
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Will my furniture develop cracks or movement over time?
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Wood is a natural material and may shift slightly with humidity changes. This is part of its character and does not affect durability.
Will the wood change color over time?
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Will the wood change color over time?
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Yes, some woods develop a patina over time, deepening in colour. This is a natural aging process.
Other questions?
Reach out and we'll be glad to answer any other questions you may have.
Customer Service
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