Terms of service

Terms of service

These terms apply when you use the Innate Furniture website, request a quote, or buy from us online or directly. They are written to sit alongside our product pages, quotes, policies, and your rights under New Zealand law.

Consumer rights

Nothing in these terms limits your rights under the New Zealand Consumer Guarantees Act, Fair Trading Act, or other laws that apply. If something we supply does not meet a legal guarantee, we will work with you on the remedy required by law.

Orders, quotes, and custom work

Many Innate pieces are made to order. A quote or order may include custom dimensions, timber species, finish, delivery requirements, installation notes, or other project details. Please check those details carefully before confirming.

If we need a deposit or staged payment, we will make that clear before work begins. Once materials have been ordered, timber selected, or workshop time committed, changes or cancellations may not always be possible without covering costs already incurred.

Prices and payment

Prices are shown in New Zealand dollars unless stated otherwise. Website prices, quote prices, discounts, freight charges, and product availability can change. If something appears incorrectly priced because of an error, we may contact you to confirm or cancel the order and refund any payment made.

Timber, images, and samples

We work with real timber. Colour, grain, knots, gum, checking, texture, and tone vary from board to board. Website photos and screen colours are guides only. Timber samples are useful, but even samples cannot show every natural variation in a finished piece.

Lead times

Lead times are estimates unless we have agreed a specific date in writing. Workshop workload, timber supply, finishing conditions, design changes, and freight schedules can affect timing. We will communicate if a material delay becomes likely.

Delivery and access

You are responsible for giving us accurate delivery details and telling us about access issues such as stairs, narrow doors, steep driveways, rural access, limited truck access, or difficult placement. Extra costs may apply if delivery needs to be rearranged or if special equipment or extra labour is needed.

Care and use

Timber furniture and benchtops need reasonable care. Heat, standing water, harsh cleaners, outdoor exposure, heavy impact, and lack of maintenance can affect the timber or finish. Care information is available on our care and maintenance page, and we are happy to help if you are unsure.

Returns, issues, and warranty

Returns and issues are covered in our returns policy. Delivery information is covered in our shipping policy. Eligible furniture may also be covered by our lifetime structural warranty.

Website use

Please do not misuse the website, interfere with its operation, attempt unauthorised access, or use our content, images, copy, or designs without permission.

Privacy

How we collect and use personal information is explained in our privacy policy.

Contact

If you have a question about these terms, contact us at hello@innatefurniture.co.nz.