Privacy policy

Privacy policy

This policy explains how Innate Furniture collects, uses, stores, and shares personal information when you visit our website, contact us, request a quote, place an order, or subscribe to updates.

Who we are

Innate Furniture is a New Zealand furniture business. You can contact us at hello@innatefurniture.co.nz or 027 350 2083.

Information we collect

We collect information you give us directly, such as your name, email address, phone number, delivery address, order details, enquiry details, measurements, project information, and messages you send through our forms or email.

When you use the website, Shopify and our active website tools may collect technical information such as your IP address, browser, device, pages viewed, referring site, and cookie information.

How we use it

We use personal information to respond to enquiries, prepare quotes, make and deliver orders, take payment, provide customer support, improve the website, prevent fraud or misuse, meet legal obligations, and send updates where you have chosen to receive them.

Who we share it with

We share information only where reasonably needed to run the business. This may include Shopify, payment providers, freight and courier providers, email and newsletter tools, review or website tools that are active on the site, analytics and advertising services such as Google, and professional advisers where needed.

Some providers may store or process information outside New Zealand. We use established service providers and take reasonable steps to make sure personal information is handled appropriately.

Cookies and analytics

Our website uses cookies and similar technologies to run the store, remember preferences, understand website performance, and measure marketing. You can control cookies through your browser settings, although some store features may not work properly without them.

Marketing

If you subscribe to updates, we may send occasional emails about Innate Furniture. You can unsubscribe using the link in those emails or by contacting us.

Access and correction

You can ask to access or correct personal information we hold about you. Email hello@innatefurniture.co.nz and we will respond in line with the New Zealand Privacy Act.

Security and retention

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. We keep information for as long as needed for the reason it was collected, for customer service and warranty records, or where we need to keep it for legal, tax, or business records.

Updates

We may update this policy when our website, tools, or legal obligations change. The latest version will be posted on this page.