Frequently asked questions

What are your deposit and balance terms?

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Two options, whichever suits you. Most customers pay in full at order, which is the simplest path. The alternative is a 50% deposit at order with the balance due on completion before dispatch. Either works for us.

How long until my table arrives?

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Standard build time is six weeks from order confirmation to dispatch, and we're usually running ahead of schedule.

Delivery on top of that depends on where you are. Auckland and Queenstown are typically a few days, and most other regions sit in a similar range. Remote rural locations can take up to two weeks.

If you need yours faster, get in touch. We hold a small number of uncoated tabletops and our most popular steel frames in stock, so if you're flexible on species or leg design, we can usually build your table on a much shorter turnaround.

Can you build a custom size or shape?

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Yes. Any size, any shape, rounded corners, custom edge profiles, all possible. The standard options on the page are a starting point, not a ceiling. Tell us what you're picturing and we'll work out how to build it.

What if I don't love the timber colour when it arrives?

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Easiest to avoid that worry up front. Visit our Christchurch showroom on QEII Drive, or order a sample pack and live with the three species on your benchtop for a few days before deciding. Timber is a natural material, so each board has its own character. Once a table is in build, the selection is locked in.

Can I extend the table later with a leaf or extra section?

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We don't make extendable tables. Our tables are built as solid one-piece tops on welded steel or solid timber frames, which is what gives them their structural feel. If you'd like more flexibility, the bench option adds seating without changing the table itself, and we can build a coordinating side or console table to extend serving space.

How tough is the finish, and do I need to use coasters?

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Very tough, and no. Tables are delivered with three full coats of cured natural hardwax oil. No coasters required out of the box.

Over time, natural oils really earn their place. Tabletops wear in, not out, the way leather jackets and old church floors do. Marks and dents become part of the table's character.

The difference versus polyurethane or lacquer is what you're actually living with. Those finishes come with a perfect glass-like surface, which is really a coat of plastic on top of the timber. When that plastic gets scratched or worn, it looks damaged. With an oil finish, the wood itself is the surface, so marks read as character.

All three of our timbers are proven for dining tables. West Coast Rimu is our most popular choice, with warm honey tones and a fine, tight grain. Northland Tōtara is the palest, with reddish undertones, and develops a beautiful patina with use. West Coast Beech is the densest of the three.

If you want to protect the surface further as it sees harder use, the optional steps in the next answer are there for you. None of it is necessary for the table to perform.

How do I clean and care for my table?

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No maintenance is required. The hardwax oil finish is durable and the table is fine to use as-is, day in and day out.

For everyday cleaning, Osmo Wash and Care is a simple spray-and-wipe. It protects the surface and reduces how often any further care is needed. Use it as often or as rarely as you like, depending on how heavily the table gets used and how you want it to look.

Once every year or two, a coat of Osmo Liquid Wax Cleaner adds extra protection. Apply directly to a clean surface with a lint-free cloth, wipe back, and the table is usable the same day.

If you want to fully refresh the finish, a coat of Osmo Polyx-Oil every three to five years is plenty. Same simple apply-and-wipe-back process. No sanding needed.

We stock all three, so let us know if you'd like some sent with your table.

What about manufacturing defects?

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We back our work with a lifetime structural warranty against manufacturing defects. Joinery, frame welds, and the integrity of the build are covered for as long as the table is in original ownership. Wear, accidental damage, and finish refresh aren't covered, but we'll always help you get them sorted. Full terms on our warranty page.

Do you deliver nationwide?

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Yes. Within Christchurch, our local team handles delivery for $170, fully assembled and placed in the room you want it. Surrounding areas (Rolleston, Rangiora, Sumner) are around $220.

For the rest of New Zealand, we use Mainfreight2Home, their nationwide home-delivery service. Most standard dining tables sit between $250 and $350, with Auckland and Queenstown in the lower end of that range. Larger tables or harder-to-reach addresses can push the price up, occasionally as high as $650. We'll confirm the actual freight cost with you before you commit, so nothing comes as a surprise.

If you'd rather your table arrive fully assembled, just let us know at order and we'll arrange it for you.

How easy are the tables to assemble?

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Depends where you are. Christchurch deliveries arrive fully assembled, and our local team places the table in the room for you. Outside Christchurch, the table ships with the top and frame as separate pieces. They bolt together with an Allen key on arrival, a 10-minute job for two people. If you'd rather not, just let us know at order and we'll arrange assembly for you.

Where can I see a finished table before ordering?

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Our showroom is right next to the workshop on QEII Drive in Christchurch. Drop in to see finished tables, feel the timber, and talk through your project. If you're not in Christchurch, order a sample pack and we'll send the three species in natural and stained finishes for you to live with.