Frequently asked questions

What are your deposit and balance terms?

Two options, whichever suits you. Most customers pay in full at order, which is the simplest path. The alternative is a 50% deposit at order with the balance due when the table is complete, before pickup or delivery is booked. Either works for us.

How long until my table arrives?

Standard build time is six weeks from order confirmation to dispatch, and we're usually running ahead of schedule.

Delivery on top of that depends on where you are. Auckland and Queenstown are typically a few days, and most other regions sit in a similar range. Remote rural locations can take up to two weeks.

If you need yours faster, get in touch. We hold a small number of uncoated tabletops and our most popular steel frames in stock, so if you're flexible on species or leg design, we can usually build your table on a much shorter turnaround.

Can you build a custom size or shape?

Yes. Any size, any shape, rounded corners, custom edge profiles, all possible. The standard options on the page are a starting point, not a ceiling. Tell us what you're picturing and we'll work out how to build it.

What if I don't love the timber colour when it arrives?

Easiest to avoid that worry up front. Visit our Christchurch showroom on QEII Drive, or order a sample pack and live with the three species on your benchtop for a few days before deciding. Timber is a natural material, so each board has its own character. Once a table is in build, the selection is locked in.

Can I extend the table later with a leaf or extra section?

We don't make extendable tables. Our tables are built as solid one-piece tops on welded steel or solid timber frames, which is what gives them their structural feel. If you'd like more flexibility, the bench option adds seating without changing the table itself, and we can build a coordinating side or console table to extend serving space.

How tough is the finish, and do I need to use coasters?

The natural hardwax oil finish is made for normal daily dining use. Wipe spills promptly, clean with a mild timber-safe cleaner, and use common sense with very hot pans, sharp objects, or heavy abrasion.

Over time, timber surfaces wear in. Small marks and changes in sheen are normal, and the finish can be refreshed rather than replaced when the table needs it.

All three of our main timbers are proven for dining tables. West Coast Rimu is our most popular choice, with warm honey tones and a fine, tight grain. Northland Tōtara is the palest, with reddish undertones. West Coast Beech is the densest of the three.

How do I clean and care for my table?

For everyday cleaning, use a soft cloth and a mild timber-safe cleaner. Osmo Wash and Care is a simple option if you want a dedicated product.

As the table sees use, a light refresh with Osmo Liquid Wax Cleaner can add protection and even out the surface. Heavier wear can be refreshed with Osmo Polyx-Oil. We stock the care products and can talk you through the process when the time comes.

What about manufacturing defects?

We back our work with a lifetime structural warranty against manufacturing defects. Joinery, frame welds, and the integrity of the build are covered for as long as the table is in original ownership. Wear, accidental damage, and finish refresh aren't covered, but we'll always help you get them sorted. Full terms are on our warranty page.

Do you deliver nationwide?

Yes. Within Christchurch, our local team handles delivery for $170, fully assembled and placed in the room you want it. Surrounding areas (Rolleston, Rangiora, Sumner) are around $220.

For the rest of New Zealand, we use Mainfreight2Home, their nationwide home-delivery service. Most standard dining tables sit between $250 and $350, with Auckland and Queenstown in the lower end of that range. Larger tables or harder-to-reach addresses can push the price up, occasionally as high as $650. We'll confirm the actual freight cost with you before you commit, so nothing comes as a surprise.

If you'd rather your table arrive fully assembled, just let us know at order and we'll arrange it for you.

How easy are the tables to assemble?

Depends where you are. Christchurch deliveries arrive fully assembled, and our local team places the table in the room for you. Outside Christchurch, the table ships with the top and frame as separate pieces. They bolt together with an Allen key on arrival, a 10-minute job for two people. If you'd rather not, just let us know at order and we'll arrange assembly for you.

Where can I see a finished table before ordering?

Our showroom is right next to the workshop on QEII Drive in Christchurch. Drop in to see finished tables, feel the timber, and talk through your project. If you're not in Christchurch, order a sample pack and we'll send the three species in Clear, Country Bark, and Blackwash colour options for you to live with.